上诉的政策
Share your concerns and submit an appeal
Our appeals policy allows you to appeal an exam, application or reinstatement. Please note that appeals undertaken by a certification exam taker, certification applicant or by a certified individual are undertaken at the discretion and cost of the exam taker, applicant or individual.
Exam Taker Appeal
Candidates can contact our Customer Experience Center within 48 hours of taking an exam to express any concerns about exam day issues, site conditions or the content of the exam. Please include the following information in your comments:
- 考试ID号
- 测试网站
- 测试日期
- Any relevant details on the specific issue
Application Appeal
By applying for an ISACA certification, you agree to denial of certification if:
- The application does not meet the certification requirements
- Any of the statements or answers on the application are false
- You violate any of the rules or regulations governing the exam
You can appeal the application decision through our Customer Experience Center.
恢复ment Appeal
If your certification is revoked, you will have to re-take the exam and re-apply for certification—but if it is revoked due to noncompliance with the CPE policy, you can appeal by sending:
- A detailed explanation of why you were unable to comply with the necessary requirements on time
- Sufficient CPE documentation to meet the annual and 3-year cycle requirements from revocation to present
All approved reinstatement appeals will incur a US$50 reinstatement fee per certification, in addition to any outstanding annual maintenance fees. If your appeal is denied, you’ll have to re-take the exam and re-apply for certification.